How much is the deposit?
We require a deposit equal to 20% of the total tour cost with all tours fully paid 21 days in advance.
Is the deposit fully refundable?
We will issue a refund, minus a €100 administration fee, for all tours cancelled with more than 48 hours’ notice.
For tours cancelled up to two days before the pre-arranged start time, we can offer a 50% refund (minus the admin fee).
For tours cancelled on the day of departure, we are unfortunately unable to offer a refund.
If, on the day of the tour, your ship is unable to dock or tender at the scheduled port solely due to adverse weather conditions, we will issue a 50% refund of the tour price. This is the only circumstance in which a refund will be issued on the day of the tour.
What happens if the ship cancels the port due to weather?
While we will do our best to come to an alternative arrangement, our refund policy applies as stated above.
What happens if I had paid in full?
Any payment made outside of the deposit is refunded in full.
Can I book a tour for today or tomorrow?
Yes, but only by phone.
Are entry fees included in tour price?
No, entry fees for attractions are not included in our prices.
Are tours suitable for children?
Yes, but passengers under the age of 18 must be accompanied by an adult.
Can I pay by credit card?
Yes, we can accept card payments. We’re also happy to accept wire transfers.
What should I wear?
Please dress for the Irish weather and bring a rainproof jacket, just in case.
Do I pay at the end of the day?
No, all tours must be fully paid for in advance.
What day tour options are available?
We offer a range of pre-designed tours or can customize one to suit your interests. Contact us to discuss your options.
What are your opening hours?
Our office hours are 10.00am to 8.00pm GMT Monday to Friday.
Do I need to book in advance?
Yes. If you’re booking by email, please give us 72 hours to arrange your tour. If you’d like to book a tour for tomorrow, please call us and we’ll see what we can do.
Can we accommodate larger groups?
On a standard minivan tour, we can comfortably accommodate 8 people or 7 people and their luggage.
We can also arrange for groups of up to 50 passengers to travel in comfort. Please get in touch with your requirements, and we’ll make the arrangements.
Is it safe to leave valuables in the vehicle?
Generally, Ireland is a very safe country. It is however advisable to ensure no valuables are left on display in the vehicle. We cannot accept liability for lost or stolen items.
Does the driver join you for lunch?
Not usually, but if you invite them to join you, they’ll probably be very happy!
How much should we tip?
A tip is optional, but most groups tend to offer around 10%.
How big is a standard saloon car taxi?
A standard saloon car seats 4 average-sized adult passengers. For longer journeys, we suggest smaller groups to ensure your comfort. This is especially true when travelling with luggage, as storage space is limited.
How soon before the ship leaves are you returned to the port?
Our policy is to have you at your dock at least one hour before your sailing time.
Address
Orchid Cottage, Close, Glanworth, Co. Cork, Ireland, P51K6Y1.
Office Opening Hours
Mon - Fri: 10am - 8pm
Saturday: Closed
Sunday: Closed